Shipping policy

At Ink & Ember, every order is prepared with care and appreciation. We are committed to getting your items to you safely and as quickly as possible.

Processing Time

Orders are typically processed within 2–5 business days after payment is received. Custom, handmade, or personalized items may require additional processing time.

You will receive a confirmation email once your order has been placed and a shipping notification with tracking information once your package has been shipped.

Shipping Rates

Shipping costs are calculated at checkout based on your location, package weight, and selected shipping method.

Delivery Estimates

Estimated delivery times begin once your order has shipped:

Standard Shipping: 3–7 business days

Expedited Shipping: 1–3 business days (when available)

Please note that delivery times may vary due to holidays, weather delays, or carrier issues beyond our control.

Custom & Pre-Order Items

Custom-made or pre-order products may have longer processing and delivery times. Estimated timelines will be listed on the product page whenever applicable.

Tracking Orders

Once your order ships, tracking details will be sent to the email provided at checkout so you can monitor delivery progress.

Incorrect Addresses

Please ensure your shipping address is correct before placing your order. Ink & Ember is not responsible for delays or lost packages due to incorrect or incomplete addresses entered at checkout.

Lost or Stolen Packages

Once a package has been marked as delivered by the carrier, Ink & Ember is not responsible for lost or stolen packages. If an issue occurs, please contact the shipping carrier directly. We will still do our best to assist you.

International Shipping

International shipping may be available on select orders. Customers are responsible for any customs fees, duties, or taxes required by their country.

Questions

If you have any questions about your shipment, please contact us and we will be happy to help.

Thank you for supporting Ink & Ember.