Refund policy

Return & Refund Policy

Thank you for supporting Inkin Ember Boutique! Because our items are hand-crafted and often personalized, we enforce the following return policy:

Custom & Personalized Items

All sales are final on custom or personalized items, including custom journals. We do not accept returns or exchanges on these products unless there is a clear defect or error on our part.

Candles & Craft Items (Change of Mind)

If you simply change your mind, unused and unlit items in their original packaging may be returned within 14 days of delivery for shop credit.

The customer is responsible for all return shipping costs. * We cannot accept returns on candles or lifestyle products that have been used, lit, or altered.

Damaged, Defective, or Incorrect Goods

If your order arrives damaged, defective, or incorrect, the store will absorb the cost to make it right by shipping you a replacement at absolutely no cost to you. You do not need to pay to ship a broken item back to us.

Please contact us within 48 hours of delivery.

Include your order number and a clear photo of the damaged item and packaging.

To start a claim or ask a question, please reach out to us at @shopinkandemberboutique.com